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Support and contact

Get help

Write to support@waveprismlabs.com. We usually answer within two business days. Tell us which iPhone you use and what happened. Please don't send passwords or payment details: we never need them.

Common questions

Do I need an account?
No. Everything works without one, and your progress is saved on your device. An account (Sign in with Apple or Google) keeps a copy so you can carry on on another device.

How do I cancel my subscription?
On your iPhone: Settings › Apple Account › Subscriptions › Musami › Cancel Subscription. Or in the app: Settings › Subscription › Manage subscription. Cancel at least 24 hours before the trial or the current period ends. Deleting the app or your account doesn't cancel it.

How do I get a refund?
Apple handles refunds for App Store purchases: go to reportaproblem.apple.com, or in the app Settings › Subscription › Request a refund. In the EU and the UK you can also withdraw within 14 days of your receipt: in your Apple Account, go to Purchase History, choose the order and select Withdraw Transaction.

I bought Pro but it isn't showing.
In the app, go to Settings › Subscription › Restore purchases, on a device signed in to the Apple Account you bought with. If you use a Musami account, sign in first.

How do I delete my account?
In the app: Settings › Account and data › Delete account. It deletes your account and everything synced to it at once. If you subscribe, cancel the subscription separately (see above). Details are in the Privacy Policy, "Deleting your account".

How do I get a copy of my data?
Settings › Account and data › Download my data gives you a file with your progress, settings and songs, and your account's details if you are signed in.

I signed out. Is my progress still there?
Yes: signing out keeps the progress on that device. To remove it, use Settings › Account and data › Reset all data.

Why does the app say "Accounts are for people 16 and over"?
Accounts, syncing and the usage-data question are for people 16 and over. Pro is for people 13 and over. Under 18, reminders, the daily goal and the daily streak stay off unless you turn them on, and under 13 there are none. Your lessons and your progress on the device work the same at any age.

How do I stop sharing usage data?
Settings › Share usage data. Switching it off stops sending at once.

Privacy and data requests

Write to privacy@waveprismlabs.com to access, correct, delete or get a copy of your data, to object to how we use it, or to complain about how we handled your data. In the app: Settings › Legal › Privacy requests. We answer within one month, and acknowledge complaints within 30 days. See the Privacy Policy.

Parents and guardians can write to the same address about a child's data.

Musami is provided by:

WavePrism Labs LLC
A California limited liability company
2108 N St, Ste C, Sacramento, CA 95816
Email: support@waveprismlabs.com
Phone: +1 (415) 907-0709
Registered with the California Secretary of State, entity number B20260453445
No EU VAT number: Apple collects and pays the VAT on App Store sales.

Point of contact for users and for authorities (EU Digital Services Act Art. 11 and 12): support@waveprismlabs.com, in English. A person reads every message.
Report illegal content: in the app, Settings › Legal › Report illegal content, or support@waveprismlabs.com.